Booking Information
- Please arrive at least 15 minutes prior to departure
- Please wait on the upper walkway until crew advises to enter the gangway
- Checkin and boarding will commence 15 minutes prior to departure
- If you are pre booked please have your booking confirmation
- Please have senior cards available for crew to view
- If you are booked with a voucher of gift card please hand to crew
- If booked as a group or family please have all members present before boarding
- If you are booking with a push bike you maybe required to remove all saddle bags and batteries for ease of lifting. NOTE a fee of $5 each way is payable at the time of booking
- Parking … most of Nelson Bay is now metered parking at approx. $4 per hr. A small number of unrestricted parking is available at the top of Magnus Street with a 10 minute walk back down to the public wharf. Street parking is 4hr while the public wharf car park is 9hr
- Tea Gardens street parking is widely available
· All our ferries are a non smoking non vaping vessels
Cancelation Policy
- 24 hours notice must be give to receive a refund
- Under 24 hours notice a gift voucher may be offered
- You may reschedule your booking however refunds will not apply to a cancelled rescheduled booking
- No shows no refund or reschedule will apply
- Group bookings must provide 24 hours notice of change in numbers
- No refund will apply if group numbers are changed on the day of departure
· If The Original Tea Gardens Ferry cancels due to weather or any unforeseen circumstances a full refund will apply